Online shop warranty and system warranty

Find the answer to your question here

How do I make a warranty claim?

Send your claim, preferably with photographs, to info@romfix.nl or call us on +31 (0) 88 888 4 176. We will assess the situation and contact you.

When do you qualify for the five-year system warranty?

You qualify for the ROMFIX system warranty when:

You are, or work with, an approved installer. Our approved installers have a high level of technical knowledge and the experience needed to install the system correctly. They follow the ROMFIX installation guidelines.
ROMFIX has provided advice in advance: ROMFIX provides advice at an early stage to ensure the system suits your requirements. Before the project starts, our specialists assess:
- subgrade
- application and loading
- layer thickness
- suitable material selection
- risks and points requiring attention
ROMFIX products are specified: The materials (drainage bedding mortar, bonding slurry and two-component paving jointing mortar) must be included in:
- the project specification, or
- the technical description of the works
The paving has been installed in accordance with the ROMFIX system build-up: You must be able to demonstrate that all components have been used, namely:
1. ROMFIX drainage bedding mortar
2. ROMFIX Hechtmiddel (bonding slurry)
3. ROMFIX two-component epoxy jointing mortar

Does the warranty still apply if I store the product for a while before using it?

The warranty also applies if you store the product for an extended period before use. The product must be stored in accordance with the guidelines. Incorrect storage may invalidate the warranty.

Do I need to return the product for a warranty claim?

Yes, please. In some cases, we need the product, or part of it, to investigate the issue.

Does ROMFIX replace products ordered online if a warranty claim is accepted?

Yes. Depending on the circumstances, we offer a replacement or a refund. We decide this based on the issue or its cause.

What happens if the product arrives damaged?

Report this within 48 hours with photographs by emailing info@romfix.nl. Transport damage is covered by the warranty and we will resolve it at no charge.

What should I do if the product I ordered is faulty?

Take clear photographs, find your order number and contact our customer service team by emailing info@romfix.nl or call +31 (0) 88 888 4 176. We will assess whether the issue is covered by the warranty.

T-shaped paving spacers

Tall paving spacers

Installation tools

General cleaning

Cement haze and jointing residue removal

Stain removers

Specialist cleaners

Outdoor cleaning

Daily / periodic maintenance

Onderhoudssets

Jointing

Specialist cleaners PRO

Maintenance (regular use)

Heavy-duty & deep cleaners

Cement haze removal & post-construction cleaning